Refund policy

At Silverster, we want you to love every piece you receive. If you’re not completely satisfied, we’re here to help.

1. Return Window

  • Returns are accepted within 7 days of delivery.

2. Eligibility for Return

To be eligible:

  • Item must be unused, unworn, and in original condition
  • Must include original packaging, tags, invoice, and certificates (if any)
  • No signs of damage, scratches, or tampering

3. Non-Returnable Items

  • Earrings (for hygiene reasons)
  • Customized or engraved jewellery
  • Items purchased on clearance/sale
  • Tarnished or used jewellery

4. Refund Policy

  • Full refund for damaged, defective, or incorrect items
  • For “change of mind”:
    • Refund will be issued after deducting:
      • Shipping charges
      • 10% restocking fee (to cover polishing, cleaning, QC)
  • Refund will be processed within 5–7 business days to the original payment method

5. Exchange Policy

  • Free exchange available within 7 days
  • One-time exchange only
  • Customer pays price difference (if any)

6. Damaged / Wrong Product

  • Must be reported within 48 hours of delivery
  • Provide unboxing video/photos for verification
  • 100% refund or replacement provided

7. Return Shipping

  • Free return pickup for defective/wrong items
  • For other returns, customer bears return shipping cost

8. How to Initiate Return

  • Email or WhatsApp us with:
    • Order ID
    • Reason for return
    • Product images